Information:
Company Policy
Photography policy
Invoice and
billing policy
Shipping
and returns policy
Domain renewal
fees
Privacy Policy
Privacy of personal information is an important
principle to The Real Estate Store Supply Ltd. We are committed to
collecting, using and disclosing personal information responsibly
and only to the extent necessary for the services we provide. We
strive to be open and transparent regarding how we handle personal
information. This document describes our privacy policies.
What is Personal Information?
Personal information is information about an
identifiable individual. Personal information includes information
that relates to an individual’s contact information and credit
card information. Personal information is different from business
information (e.g., an individual’s business address and telephone
number). This is not protected by privacy legislation.
Who We Are
We use a number of consultants and agencies that
may, in the course of their duties, have limited access to personal
information we hold. We restrict their access to any personal
information we hold as much as is reasonably possible. We also have
their assurance that they follow appropriate privacy principles.
We Collect Personal Information: Primary
Purposes
Like all online and retail stores, we collect, use
and disclose personal information in order to serve our clients. For
our clients, the primary purposes for collecting personal
information are as follows: processing sales and collecting shipping
information.
We Collect Personal Information: Related and
Secondary Purposes.
Like most organizations, we also collect, use and
disclose information for purposes related to or secondary to our
primary purposes. The most common examples of our related and
secondary purposes are as follows:
You can choose not to be part of some of these
related or secondary purposes (e.g., by declining special offers or
promotions, by paying for your services in advance). We do not,
however, have much choice about some of these related or secondary
purposes (e.g., external regulation).
Protecting Personal Information
We understand the importance of protecting
personal information. For that reason, we have taken the following
steps [change the following points as necessary as set out in part
4(b) of the checklist; see Form 3 for an example]:
-
Paper information is either under supervision or secured in a
locked or restricted area.
-
Electronic hardware is either under supervision or secured in a
locked or restricted area at all times. In addition, passwords are
used on computers. All of our cell phones are digital as these
signals are more difficult to intercept.
-
Paper information is transmitted through sealed, addressed
envelopes or boxes by reputable companies.
-
Electronic information is transmitted either through a direct line
or has identifiers removed or is encrypted.
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Staff are trained to collect, use and disclose personal
information only as necessary to fulfil their duties and in
accordance with our privacy policy.
-
External consultants and agencies with access to personal
information must enter into privacy agreements with us.
Retention and Destruction of Personal
Information
We need to retain personal information for some
time to ensure that we can answer any questions you might have about
the services provided and for our own accountability to external
regulatory bodies. We do not want to keep personal information too
long, in order to protect your privacy. Our client and contact
directories are much more difficult to systematically destroy, so we
remove such information when we can if it does not appear that we
will be contacting you again. However, if you ask, we will remove
such contact information right away. We keep any personal
information relating to our general correspondence with people who
are not our clients, newsletters, seminars and marketing activities
for about 12 months after the newsletter, seminar or marketing
activity is over.
We destroy paper files containing personal
information by shredding. We destroy electronic information by
deleting it and, when the hardware is discarded, we ensure that the
hard drive is physically destroyed. Alternatively, we may send some
or all of the client file to our client.
You Can Look at Your Information
With only a few exceptions, you have the right to
see what personal information we hold about you. Often all you have
to do is ask. We can help you identify what records we might have
about you. We will also try to help you understand any information
you do not understand (e.g., short forms, technical language, etc.).
We will need to confirm your identity, if we do not know you, before
providing you with this access. We reserve the right to charge a
nominal fee for such requests.
If there is a problem, we may ask you to put your
request in writing. If we cannot give you access, we will tell you
within 30 days if at all possible and tell you the reason, as best
we can, as to why we cannot give you access.
If you believe there is a mistake in the
information, you have the right to ask for it to be corrected. This
applies to factual information and not to any professional opinions
we may have formed. We may ask you to provide documentation that our
files are wrong. Where we agree that we made a mistake, we will make
the correction and, where appropriate, notify anyone to whom we sent
this information. If we do not agree that we have made a mistake, we
will agree to include in our file a brief statement from you on the
point and, as appropriate, we will forward that statement to anyone
else who received the earlier information.
Photography Policies
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Missed appointments are charged
at a rate of 50%.
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If the photographer misses the
appointment then the service is free.
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Images are owned by the client always and may
use, sell, distribute, and display images in any way with no
limitations including sharing with co-list salespersons, reselling
to salespersons who may assume the listing.
-
We reserve the right to a free, unlimited
license to use, sell, distribute, and display all virtual tours.
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Clients are responsible for checking accuracy
of information.
Invoice and Billing Policies
All hosting accounts are billed by automatic
payment from your credit card or bank account.
Invoices for other work will be billed to your
card or account automatically at the end of the month. You will
receive a paper invoice with an itemized list of the tasks performed
and the time for each task.
Overdue accounts are subject to interest of 35%
per annum or a statement charge of $3.50, whichever is more. A
statement charge of $3.50 will apply to statements sent for accounts
60-90 days overdue.
Do you
have a concern?
A question about your invoice?
Please contact
us
Domain Renewal Policy
It is the
sole responsibility of the domain owner to observe
and respond to domain expiry dates and to pay the
renewal fees. At the sole discretion of the host,
the domain may be renewed without the prior
permission from the owner. If the renewal uses the
TRES company credit card then a surcharge equal to
the amount paid to renew the domain will be added to
the renewal fees. A time allowance of 30 minutes is
also added to the renewal fee. For example:
Registrar
fee per year to renew domain: $15
Surcharge to renew using TRES credit card: $15
Time allowance to renew domain, all inclusive: $30
Total charge to renew domain for one year: $60 |
